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Complaint Process
  Complaint Process
The Northwest Commission on Colleges and Universities considers complaints regarding member or candidate institutions only when the reported conditions are substantially documented and are related to the Commission's eligibility requirements, standards, and policies. Complaints must be submitted in writing with an original signature of the complainant and addressed to the President.
The Commission assumes no responsibility for adjudicating isolated individual grievances; however, it may investigate individual complaints and reports to determine whether they reflect conditions within an institution that affect the quality of its programs or are detrimental to the general welfare. Before considering a complaint against a member or candidate institution, the Commission requires evidence that all relevant institutional grievance procedures have been exhausted. Complaints reviewed by the Commission are judged against the Commission's accreditation criteria in accordance with the Complaints Regarding Member or Candidate Institutions Policy.
The Commission interprets its complaint procedures to defer to courts when litigation is instituted over the same issue brought to the Commission by a complainant. This shall be Commission procedure unless a preliminary review by Commission staff of the complaint and the institution's response clearly indicates serious non-compliance with a Commission standard.